English Zone Language Studio

Complaints Handling Policy

Effective from: 25 October 2025

English Zone Language Studio – Boglárka Farkas, sole proprietor

1. 1. Purpose

This Policy ensures complaints are handled fairly, transparently, promptly and in compliance with the law, in particular with the Hungarian Consumer Protection Act (1997 CLV).

We treat every complaint with due attention and respond within the statutory deadlines.

2. 2. How to submit a complaint

You may submit your complaint through the following channels:

  • In writing – email: info@englishzonenyelvstudio.com
  • In writing – postal address: 2400 Dunaújváros, Dózsa György út 4.
  • By phone: +36 30 428 6179
  • In person: by prior appointment.

Submitting a complaint is free of charge.

3. 3. Content of the complaint

We recommend including the following:

  • • your name and contact details
  • • detailed description of the complaint
  • • date/time and circumstances of the underlying event
  • • your request or proposed resolution

If the information provided is insufficient, we may request additional details.

4. 4. Investigation timeline and method

4.1. Verbal complaints are investigated immediately and remedied on the spot where possible.

4.2. If immediate investigation is not possible or you disagree with the handling, we record the complaint in writing.

4.3. For written complaints, we provide a written response within 30 calendar days, including the result and any measures taken.

5. 5. Remedies

If you are not satisfied with the handling, you may turn to:

5.1. Conciliation Board

Fejér County Conciliation Board
8000 Székesfehérvár, Hosszúsétatér 4–6.
Office hours and contact

Proceedings are free of charge and aim at amicable settlement.

5.2. Consumer protection authority

The competent district office acts under consumer protection powers.
https://fogyasztovedelem.kormany.hu

5.3. Online Dispute Resolution (ODR)

EU platform: https://ec.europa.eu/consumers/odr

5.4. Courts

You may bring the case before a court; you can also choose the court of your domicile.

6. 6. Confidentiality and data protection

Personal data processed during complaint handling are treated confidentially and used solely for investigation, documentation and legal compliance, in line with our Privacy Policy.

Retention: documents relating to complaints are kept for 5 years.

7. 7. Final provisions

This Policy enters into force on 25 October 2025 and remains in effect until withdrawn.

We may amend this Policy unilaterally; changes become effective upon publication on the website.

Date of last update of the Complaints Handling Policy: 2025. 11. 18.